Cancellations must be made at least 48 hours in advance of your scheduled reservation. After canceling a reservation 48 hours in advance, we will apply your deposit to your next booking or offer a full refund of the deposit amount. Cancellations made less than 48 hours before scheduled reservations will forfeit their deposit.
A no show or cancellation on the day of the booking will be charged the full amount of the time booked. A no show or cancellation just before a booking means we do not have the opportunity to resell that spot to another customer. As such, that time spot has still been “used” by the customer who booked it. Our season is busy and short and we have a limited amount of time each day available to sell to our customers. All clients are held responsible for the fees associated with the times they book, regardless of the reason of cancellation. Please respect both our business and our other customers by arriving on time and communicating with our office regarding any changes to your schedule. Please also remember that during the summer season traffic can become a significant factor, especially in the Hamptons and at the Ferries to Shelter Island. Plan ahead to make sure you arrive at your booking on time. Late bookings will be charged the full amount of the time held, not just the time they spend on the water.
Peconic Water Sports reserves the right to cancel, modify or postpone charters with or without notice due to scheduling, weather, equipment availability, or other reasons. We will make all attempts to reschedule.
Peconic Water Sports reserves the right to cancel a reservation due to weather conditions or any other reason which prevents safe operation of our equipment. Charters will be held in any weather, except where those days conditions are considered unsafe. We do everything in our power to make sure you have a great time on the water. We will postpone/cancel lessons due to heavy rain, lightning or high winds. Please understand that these cancellations must come from our office and our weather assessment. In the event of a weather related cancellation we will reschedule your booking on any of our available days. If you are concerned about the weather as your booking approaches, please feel free to reach out to our office and discuss what options we may have available.
